Shipping Policy

Shipping Policy
1. All orders are shipped within 7-10 business days

2. Once an item leaves us and is shipped, we are not responsible for lost or damaged packages. 

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International Shipping Policy:

• Customs & duties for orders shipped outside Canada: We cannot guarantee that you will or will not be charged any customs taxes or duties.  All taxes, duties and customs fees are the responsibility of the recipient of the package.
• We ship your package, duties and taxes unpaid, and do not collect VAT, duties and/or taxes and cannot estimate what your particular charges may be. For more information regarding your country's customs policies, please contact your local customs office.
• Your carrier will charge you, the recipient, all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.  We cannot ship to parcel lockers or forwarding services. 
• Customs may hold your package for further screenings. There is no guaranteed date of release and we cannot supply any details regarding this process.

Incomplete Deliveries

Rooted Toys is not responsible for failed deliveries caused by the following scenarios:

• Customer providing the wrong shipping address
• Customer providing incorrect contact information (phone/email), which prevents customs from being able to clear packages
• Failure to accept delivery due to refusal to pay customs and duties
• Failure to pick up package from carrier location after one or two logged delivery attempts by carrier